These are all good questions, especially the first one. At your company, like most others, everyone’s time is probably stretched thin. Many of the savings we have located came about because customers made good decisions initially but did not know about advancements in different areas. That is our area of expertise. This is the topic of continuous training for our team.
Obviously the more time we get to spend with your team the better the results will be. Before the review we send in a questionnaire to various department heads for input. After reviewing the answers, we plan a visit to the plant. The actual review at the plant typically lasts for two or three days. During that time we like to meet with Marketing, Logistics, Production, etc. After the visit we compile a report explaining our findings and suggestions. This report includes a cost model that describes projected savings. The model is created from your numbers so you can believe them.